Returns
Buy with confidence because your satisfaction is guaranteed. Our no hassle, freight paid refund and returns policy lasts 30 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. See the Return Process below
Non-Returnable Items: Certain items are non-returnable, including customized products, special orders, PPE and items that have been used or altered in any way.
Return Process: Request Return Authorization: Contact our customer service team at support@rmtindustrial.ca to describe the problem and request a Return.
Prepare the Package: Securely pack the item in its original packaging, a copy of your receipt must be included. Address it to:
RMT INDUSTRIAL SALES,
280 SILVER DART WAY
SYDNEY, NS B1M 1B8
Shipping the Return: Let us know when it is ready and RMT will have our shipper pick it up at no charge to you. We do not pay the freight if another carrier is used.
Inspection and Approval: Upon receipt of the returned item, we will inspect it to ensure it meets the return criteria. Once approved, we will process the refund or replacement.
Refunds
Refunds will be issued to the original method of payment. Please note that it may some time for the refund to appear in your account, depending on your financial institution.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. We will resolve the issue and provide a replacement or refund as necessary.
Exchanges
Exchanges are subject to product availability. If you wish to exchange an item, please follow the return process and let us know if you want a replacement.
Need help?
Contact us: If you have any questions or need assistance with a return, please contact our customer service team at support@rmtindustrial.ca.